Shipping & Policies

All headwraps are cut to order, meaning the headwrap you choose is made just for you! Orders are processed within 7 business days for all in stock fabrics and 14 business days for all pre-sale fabrics and sale events and promos. Please allow a 2-3 business day increase during new releases and sale due to higher volume. 

• We cut all fabrics as the orders come though from the website, if you place an order and we sell out, we will provide you with 2 options.

1. Your choice of a new print or colour

2. Issue a refund for the head wrap

•To avoid disappointment its best to order early as we only carry a limited amount of stock.

• Please include your email address in the shipping info as this makes it easier to contact you if there is any missing info, etc. We do not and will not spend spam emails.

All orders are shipped via Canada Post, and estimated shipping times will vary depending on your location. Delays with Canada Post are outside our control, meaning delivery times will not be guaranteed by Dear London. Delivery times do not include our processing time.Tracked shipping is highly recommended for all orders. There is risk involved in selecting our standard (letter mail) shipping option, which does not come with tracking or insurance. If your package does not arrive, it is not the responsibility of Dear London to replace it.

HOLIDAY SHIPPING:

Cut off for Christmas delivery is December 1, 2023. Any orders placed after this date cannot be guaranteed to arrive before December 24, 2023

Pick Up: 

Unfortunately there is no local pickup available at this time. 

Shipping Policies:

If selected, a tracking number will be provided at the time of shipping. Dear London cannot be held responsible for lost or stolen packages. Customers assume all costs associated with declaration value in accordance with their countries duties and tariff costs. Please contact your local post office for further information regarding custom duties or fees.

Returns & Exchange Info:

Due to the nature of our cut-to-order products, all sales are FINAL. Please measure carefully prior to ordering to ensure you have selected the appropriate size. If you need help with sizing, please do not hesitate to contact us!

I appreciate your business and pride myself in high quality customer service. If you have any questions, comments, or concerns, please contact us to chat further at shopdearlondon@gmail.com

 

 

Product & Photography © 2016 Dear London

Please do not copy and recreate items made and photos taken by this shop. All offenders subject to legal action.